Delivery and Returns

UK Delivery 

At Mak’s Guitars, we currently offer free shipping on all guitars and amps to mainland UK addresses. Orders shipped via DPD will be shipped on a next day service the day after the order is placed. Orders sent via Royal Mail will be dispatched the same day. If we are unable to do so, we will notify you by email or phone immediately after the order is placed.

You will be emailed a tracking number with your dispatch information. Please note that tracking numbers are not used for smaller orders sent by Royal Mail or similar postal service.

You will receive text notification on the morning of the delivery day with an hour delivery window. This text will also give you the option to rearrange the delivery if it's inconvenient or change the delivery address. 

International Delivery

We currently ship to most destinations worldwide via DPD, UPS, FedEx and DHL. Shipping costs will be calculated at the checkout. If your country is not listed, please email info@maksguitars.co.uk for a quote.

 

Cancellation

Under Distance Selling Regulations, you have the right to cancel your order from us for any reason within 14 working days from when the goods have been received. Certain goods, such as special order goods, personalised and modified items or goods ordered to your own specification are not supplied on our usual approval terms.

Returns

At Mak’s Guitars, we want to make sure you're 100% happy with your purchase. We will be happy to discuss any aspect of your purchase with you before we ship. If you do wish to return a product, please email the details to info@maksguitars.co.uk or use the Contact Us form on our website.

Under the Consumer Contracts Regulations, UK customers have the right to cancel and return their order within 14 calendar days of receiving the goods for a full refund.

If you cancel your order within this period, we will refund the cost of the item and the standard delivery charge (if applicable). If you chose a premium shipping option (e.g., Saturday delivery), only the cost of standard delivery will be refunded.

Please note that you are responsible for the return shipping costs, unless the item is faulty, damaged, or not as described.

Returns must be received in their original condition and packaging. Once we receive the item, we will process your refund within 14 days. 

We strongly advise you use a tracked and insured service when returning your goods to us as all goods are the responsibility of the buyer until they have been received by us. In the event of any damage, modification or excessive signs of use to any goods being returned, a deduction will be made accordingly.

In the unlikely event your goods arrived damaged, please notify us immediately via email info@maksguitars.co.uk or phone 02070182370. With over 20 years packing and shipping guitars worldwide, we take pride in making sure every instrument is packaged properly to minimise any chances of being damaged in transit.